Claims in Guyana
Make a claim in Guyana
Claims are handled at the office that holds your policy. Choose the claim type for its document checklist, the forms to download and where to take them.
Choose a claim
Claim types in Guyana
Each page lists what to do in order, the documents to gather and what happens after you submit.
- Death claimsWhat to send when a person insured with the Society has died, who is entitled to make the claim, and where to take the documents.What to send
- Health, dental and vision claimsHow to claim back medical, dental and optical expenses under a Demerara Mutual health plan, and which parts of the form the member, the employer and the practitioner complete.What to send
- Demerara Fire & GeneralMotor insurance claimsWhat to do after an accident involving a vehicle insured with Demerara Fire & General: the report form, the documents to bring, and what not to say to the other party.What to send
- Demerara Fire & GeneralFire and property claimsHow to claim for fire, theft, burglary and other loss or damage to a house, its contents or business premises insured with Demerara Fire & General.What to send
- Group and pension claimsClaims under employer group life, group health and pension plans administered by Corporate Care: what the member sends, what the employer adds, and where it goes.What to send
- Policy loansBorrowing against the cash value of a whole-of-life or endowment policy: which plans allow it, what to bring, and how a loan affects what the policy pays.What to send
The process
How a claim works
- 01
Tell us what happened
Call, message or visit your office, or contact your agent. We will tell you which claim applies.
- 02
Gather the documents
Each claim type has a short checklist and a form you can download and fill in.
- 03
Submit at your office
Bring or email the completed form and documents to your branch. We confirm receipt.
- 04
We assess and pay
We review the claim, ask for anything missing, and pay to the beneficiary or account on file.
Forms
Claim forms
Every claim form in one list. Print and complete it, or fill it in on screen where the form allows, and bring it with the documents on the checklist.
All forms and documents- Accident report formPDF · 217 KB
- Claimant statementPDF · 132 KB
- Claim letterPDF · 88 KB
- Death claim checklistPDF · 30 KB
- Dental claim formPDF · 170 KB
- Fire claim formPDF · 368 KB
- Health claim formPDF · 1356 KB
- Identification statementPDF · 114 KB
- Motor insurance claim formPDF · 194 KB
- Physician statementPDF · 133 KB
- Vision claim formPDF · 114 KB
Questions
Claims: common questions
How do I make a claim?
Take the completed claim form, identification and the supporting documents for that claim type to a Demerara Mutual office, or email them to your branch. We confirm receipt and tell you if anything is missing.
How do I claim on my health plan?
Complete the health, dental or vision claim form, attach your receipts and the physician's statement where the form asks for one, and submit it at your office. We confirm receipt and tell you if anything is missing.
How do I report a motor accident?
Complete the accident report form and the motor claim form, and bring them to the office with your licence, the vehicle registration and any police report. Do this as soon as you can after the accident.
Can my agent make the claim for me?
Your agent can give you the forms, help you complete them and take the documents to the office. Their contact details are on your policy documents. The claim itself is still made in the name of the person entitled to the money.
How long does a claim take?
It depends on the claim type and on the documents arriving complete. The office confirms receipt and tells you if anything is missing, which is the most common cause of delay.
Who can make a death claim?
The person entitled to receive the money: the named beneficiary, the executor or administrator if the policy is payable to the estate, or the assignee if the policy was assigned. An executor or administrator also supplies the certificate of their appointment, and an assignee produces the original assignment.
Visit
Where to submit a claim in Guyana
Head office
Head Office, Georgetown
61 & 62 Avenue of the Republic & Robb StreetGeorgetown+592 225 8991-3Head office
Demerara Fire & General Head Office
91 & 92 Avenue of the Republic, LacytownGeorgetown+592 225 8991-3
Claims
Help choosing the right claim
Call the office that holds your policy, or request a callback and a member of staff in Guyana will tell you what to send.
Request a callback