General insurance claim · Demerara Fire & General
Motor insurance claims in Guyana
What to do after an accident involving a vehicle insured with Demerara Fire & General: the report form, the documents to bring, and what not to say to the other party.
- Handled by
- Demerara Fire & General
- Submit to
- Demerara Fire & General Head Office
- [email protected]
Step by step
How to make a motor insurance claim in Guyana
What to do, in order
- 01Report to the police and to usReport the accident at the nearest police station and note which station and whether the police attended the scene. Then call Demerara Fire & General on +592 225 8991-3, extension 234 or 254, or email [email protected].
- 02Complete the claim and report formThe form covers the policy, the vehicle, the driver, the accident, the damage and the other parties. Answer every question fully and draw the sketch plan showing the road, the vehicles, the point of impact and the direction of travel.
- 03Gather the supporting documentsDriver's licence, vehicle registration, two forms of identification, a quotation for the parts to be replaced and an estimate for the repairs.
- 04Submit at Demerara Fire & GeneralBring the form and documents to Demerara Fire & General, 91 & 92 Avenue of the Republic, Lacytown, Georgetown. The office records the date and time received and gives you a receipt.
Documents to gather
8 items. Bring originals unless the note says otherwise.
- Completed motor insurance claim and report formwith the sketch plan
- Driver's licenceattach a photocopy
- Vehicle registration
- Two forms of identification
- Quotation for the parts to be replaced
- Estimate of the cost of repairs
- Police report, or the station where the accident was reported
- Photographs of the damage
Maintained by Demerara Fire & GeneralUpdated
Good to know
Before you start
Do not discuss the terms or extent of your insurance with the other party or with anyone acting for them. The policy conditions require every letter, claim, writ or summons you receive about the accident to be forwarded to the company immediately, and written notice to be given as soon as you know of any prosecution arising from it.
Issuing a claim form is not an admission that the claim is covered. What the policy pays depends on the cover you hold: comprehensive, full third party, or third party (Act) only.
Photographs of the damage, receipts and invoices for the loss, and the police report speed up the assessment.
Forms
Forms for a motor insurance claim
Print, complete and bring to the office with the documents on the checklist, or ask your agent to complete it with you.
All forms and documentsQuestions
Motor insurance claims: common questions
How do I report a motor accident?
Complete the accident report form and the motor claim form, and bring them to the office with your licence, the vehicle registration and any police report. Do this as soon as you can after the accident.
What should I not do after a motor accident?
Do not discuss the terms or extent of your insurance with the other party or anyone acting for them. Pass every letter, claim, writ or summons about the accident to Demerara Fire & General immediately, unanswered, and give written notice as soon as you know of any prosecution arising from it.
Visit
Where to submit in Guyana
Head office
Demerara Fire & General Head Office
91 & 92 Avenue of the Republic, LacytownGeorgetown+592 225 8991-3

Help with a claim
Check your documents before you visit
Call the office that holds your policy, or request a callback and a member of staff in Guyana will check your documents before you visit.
Request a callback
