General insurance claim · Demerara Fire & General
Fire and property claims in Guyana
How to claim for fire, theft, burglary and other loss or damage to a house, its contents or business premises insured with Demerara Fire & General.
- Handled by
- Demerara Fire & General
- Submit to
- Demerara Fire & General Head Office
- Phone
- +592 225 8991-3
- [email protected]
Step by step
How to make a fire and property claim in Guyana
What to do, in order
- 01Make the property safe and report the lossFor theft, burglary or money losses, notify the police and note the station and the time. Then contact Demerara Fire & General on +592 225 8991-3 or [email protected].
- 02Do not throw anything awayDamaged property must not be disposed of until the company gives permission. Photograph the damage as it is.
- 03Complete the property claim formThe form asks how the loss happened, when and by whom it was discovered, whether anyone else insures the property and, for theft, what steps you are taking to prevent a repeat.
- 04List every item and get estimatesFor each building or article, give the date bought, from whom, the original cost, the value at the time of loss, the replacement price and the amount claimed after salvage. For building damage, obtain tradesmen's estimates before any work is put in hand.
Documents to gather
7 items. Bring originals unless the note says otherwise.
- Completed claim form for property insurance
- Police report and the station addresstheft, burglary, money and all-risks claims
- Photographs of the damage
- Tradesmen's estimatesfor building repairs, obtained before work starts
- Receipts, invoices or other proof of purchase for each item claimed
- Details of any other insurance on the property
- Identification and the policy number
Maintained by Demerara Fire & GeneralUpdated
Good to know
Before you start
You must state whether you are the sole owner of the property, whether you have claimed before for any of the risks in the policy, and whether any other insurance covers the same property. If you are a tenant responsible for repairs under your tenancy agreement, say so on the form.
For a theft at your own premises, the form also asks the total value of the contents, how many nights the premises were unoccupied in the past year and whether anyone was present at the time.
If decorations are part of the claim, give the date they were last renewed.
Forms
Forms for a fire and property claim
Print, complete and bring to the office with the documents on the checklist, or ask your agent to complete it with you.
All forms and documentsQuestions
Fire and property claims: common questions
Can I dispose of damaged property after a fire or burglary?
Not until Demerara Fire & General gives permission. Photograph the damage as it is, and for building repairs obtain tradesmen's estimates before any work starts.
Visit
Where to submit in Guyana
Head office
Demerara Fire & General Head Office
91 & 92 Avenue of the Republic, LacytownGeorgetown+592 225 8991-3

Help with a claim
Check your documents before you visit
Call the office that holds your policy, or request a callback and a member of staff in Guyana will check your documents before you visit.
Request a callback
