About Us
131+ Years of Excellence
Demerara Mutual has established itself over the last hundred years to be one of the best insurance providers in Guyana and other territories in the Caribbean region. An ever-expanding team of trustworthy staff and agents have been serving over 20,000 policyholders, ensuring their troubles in life are covered. A dynamic management team with evolving strategies have shown to be capable of adapting to fast growing economies and unexpected situations such as Covid-19. Demerara Mutual will continue to serve its customers to the best of our abilities, ensuring maximum satisfaction and reduced stress.
A Message from Our CEO
At Demerara Mutual, you can rest assured that we are strong, stable, secure and more than able to keep our commitments to you, our customers.
Thanks to our focused business strategy, disciplined investment practices, strong commitment to our customers and talented, engaged workforce, we have avoided many of the pitfalls that affected others in our industry.
Demerara Mutual Insurance Company is a mutual company. That means we are focused on the long-term needs of its policyholders, not the short-term demands of the stock market.
We have built a policyholder surplus of more than $2.2 billion, a figure that represents added security and protection for you. Our financial strength has been validated by third-party rating agencies.
As we begin our 131st year in business, we are committed to providing insurance and financial products that are designed to be a straightforward and affordable way to help customers through the transitions we all face.
Melissa De Santos
Chief Executive Officer
Our Mission
To surpass our customers’ expectations by providing superior service through the integration of people and technology
Our History and Purpose
Demerara Mutual’s mantra then, as it is now, was “to encourage thrift and prudence by offering affordable but safe Life Insurance on a basis adapted to the special needs of tropical countries”, according to international journal, The Review, in 1918.
“Sound economic management” was the kind of terminology commonly used to describe Demerara Mutual as it grew and expanded its product range to accommodate changing times. Despite the nuts-and-bolts economics that must govern every business, Demerara Mutual continued to be innovative, providing AFFORDABLE insurance and managing the finances of the “smaller man”.
The areas of coverage have grown to encompass group and travel insurance, plus financial coverage for the more delicate aspects of life and living. Demerara Mutual continues to venture and expand its operating territory in the financial marketplace in Guyana and the Eastern Caribbean. Recently the company launched its Go Green Initiative with the focus of moving towards a paperless environment while providing policyholders with easier ways to transact business with the company.